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Phishing & E-mail Scams
Phishing is an online scam that hopes you'll provide personal information such as your Social Security number, account numbers, PINs, date of birth, etc., that can be used to steal your identity.
If an e-mail looks suspicious or is from an unknown source, do not click on any links, provide any information or open any attachments. Navy Federal will never send you an e-mail asking you to call and verify personal information. We may contact you by e-mail when:
- You have made an application with us and we need information from you or want to provide you with the status of your application.
- You have requested information about a Navy Federal product or service.
- You have signed up to receive promotional or informational e-mails.
If you believe that you have received a phishing e-mail, rather than a legitimate e-mail from Navy Federal, forward it to: phishalert@navyfederal.org for review along with the name of your ISP. Do not change the original subject line of the e-mail. Navy Federal will not respond to e-mails sent to the phish alert address.
Phishing Tips
What to Watch Out For
- Requires personal and confidential information, including SSN, account number(s), login ID numbers, etc.
- Threaten to close or suspend your account(s).
- States that your account has been compromised and you need to confirm your information.
- Asks you to enter an account access code or personal password.
What to Do If You're a Victim
- Change your Account Access password from an uninfected PC.
- Ensure that you have a current firewall, anti-virus software and spyware detection software installed on your PC.
- Run a virus scan on your PC, and clean up any viruses or Trojans that are detected.
- Change your Account Access password again.
Learn more at onguardonline.gov:
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